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Forums46
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Feb 12th, 2024
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 Trijicon Customer Service
#9023224
03/22/24 03:53 PM
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Joined: Oct 2008
Posts: 15,187
Tbar
OP
THF Celebrity
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OP
THF Celebrity
Joined: Oct 2008
Posts: 15,187 |
I damaged one of the knobs on an early model IR Hunter MK III 60m and called Steve at Trijicon to see if a replacement was available. This was a unit originally sold by Ultimate Night Vision in 2016. Within 48 hours Steve had a new one coming to me at n/c(the package actually contained two). Kudos to the Trijicon team for their customer service.
Make America Great Again
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Re: Trijicon Customer Service
[Re: Tbar]
#9027474
04/01/24 12:41 PM
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Joined: Jun 2009
Posts: 4,200
Korean Redneck
Extreme Tracker
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Extreme Tracker
Joined: Jun 2009
Posts: 4,200 |
Never needed to call customer before but I glad to hear this story. I am a Trijicon fanboy.
I'm a dude who likes long barrels!
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Re: Trijicon Customer Service
[Re: Tbar]
#9027694
04/01/24 06:34 PM
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Joined: May 2011
Posts: 8,240
Double Naught Spy
THF Trophy Hunter
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THF Trophy Hunter
Joined: May 2011
Posts: 8,240 |
Well, you did better than I did. I needed a replacement cap for my IR Patrol and they wanted me to send in the whole scope so that they could screw on a battery cap. After about 3 weeks of back and forth phone calls and speaking with different reps and 2 supervisors, they finally decided it was okay if I installed the battery cap myself and sent it to me. This was probably 3 years ago.
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Re: Trijicon Customer Service
[Re: Tbar]
#9027750
04/01/24 09:13 PM
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Joined: Jun 2011
Posts: 33,988
Buzzsaw
THF Celebrity
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THF Celebrity
Joined: Jun 2011
Posts: 33,988 |
Their Ten-Mile is tempting
SPACE FOR RENT
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Re: Trijicon Customer Service
[Re: Tbar]
#9028381
04/02/24 11:29 PM
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Joined: Sep 2012
Posts: 15,991
Jimbo1
THF Celebrity
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THF Celebrity
Joined: Sep 2012
Posts: 15,991 |
That's good "old fashioned" customer service. Rare these days.
FJB - Lets Go Brandon
BBB - Bring Back Better
Awake - Not Woke!
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Re: Trijicon Customer Service
[Re: Tbar]
#9031203
04/08/24 09:33 PM
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Joined: Apr 2019
Posts: 1,105
Wilson Combat
Boar Meister
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Boar Meister
Joined: Apr 2019
Posts: 1,105 |
I've only Trijicon's CS once and I've got several of their scopes, but they took really good care of me.
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Re: Trijicon Customer Service
[Re: Tbar]
#9034013
04/14/24 06:09 PM
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Joined: Feb 2012
Posts: 9,734
Mickey Moose
THF Trophy Hunter
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THF Trophy Hunter
Joined: Feb 2012
Posts: 9,734 |
If you like Trijicon's customer service... ![[Linked Image]](https://texashuntingforum.com/forum/pics/userpics/2024/04/full-34714-418301-cs.png)
My botnet is bigger than yours.
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Re: Trijicon Customer Service
[Re: Tbar]
#9034061
04/14/24 08:11 PM
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Joined: Mar 2010
Posts: 12,215
ntxtrapper
THF Celebrity
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THF Celebrity
Joined: Mar 2010
Posts: 12,215 |
I’ve been using Trijicon products for 30 years and never had to contact their CS. Good to know they took care of you.
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Re: Trijicon Customer Service
[Re: Tbar]
#9034323
04/15/24 02:55 PM
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Joined: Apr 2007
Posts: 60,483
BOBO the Clown
kind of a big deal
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kind of a big deal
Joined: Apr 2007
Posts: 60,483 |
I sent a scope back to leupold on 3rd. Havent heard a peep. Trijicon or Maven will most likely be the replacement
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Re: Trijicon Customer Service
[Re: BOBO the Clown]
#9034333
04/15/24 03:17 PM
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Joined: Feb 2012
Posts: 9,734
Mickey Moose
THF Trophy Hunter
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THF Trophy Hunter
Joined: Feb 2012
Posts: 9,734 |
...or Maven will most likely be the replacement I believe you already have a Maven product, yes? If so, I guess you like it enough to entertain possibly adding more.
My botnet is bigger than yours.
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Re: Trijicon Customer Service
[Re: Mickey Moose]
#9034378
04/15/24 05:10 PM
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Joined: Apr 2007
Posts: 60,483
BOBO the Clown
kind of a big deal
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kind of a big deal
Joined: Apr 2007
Posts: 60,483 |
...or Maven will most likely be the replacement I believe you already have a Maven product, yes? If so, I guess you like it enough to entertain possibly adding more. yes, rolled pair of bino on tripod off a cliff, broke the focus wheel and bent the barrel edges and they sent me a new one in less then 7 days if I remember correctly. this is my daughters gun, most of Maven’s better scopes are FF. I not sure how she would do with FR but her eyes are much better than mine. I may just get her a 2-10x40 SPF NXS. Rifle gets dragged every where. Horse back, SxS etc
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Re: Trijicon Customer Service
[Re: BOBO the Clown]
#9034388
04/15/24 05:19 PM
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Joined: Dec 2008
Posts: 41,173
J.G.
THF Celebrity
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THF Celebrity
Joined: Dec 2008
Posts: 41,173 |
...or Maven will most likely be the replacement I believe you already have a Maven product, yes? If so, I guess you like it enough to entertain possibly adding more. yes, rolled pair of bino on tripod off a cliff, broke the focus wheel and bent the barrel edges and they sent me a new one in less then 7 days if I remember correctly. this is my daughters gun, most of Maven’s better scopes are FF. I not sure how she would do with FR but her eyes are much better than mine. I may just get her a 2-10x40 SPF NXS. Rifle gets dragged every where. Horse back, SxS etc The way you break chit, you would've made a good Fireman. Yes, get her that 2-10 X 40 NXS. She will be able to use it the rest of her life.
![[Linked Image]](http://www.precisionriflehunters.com/wp-content/uploads/2017/07/garvey.jpg) 800 Yard Steel Range Precision Rifle Instruction Memberships and Classes Available
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Re: Trijicon Customer Service
[Re: Tbar]
#9035904
04/19/24 04:15 AM
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Joined: May 2023
Posts: 169
Kraken
Woodsman
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Woodsman
Joined: May 2023
Posts: 169 |
I have had great experiences with multiple Trijicon scopes.
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