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Re: Optics Planet Order Concern
[Re: TXHogger]
#3968123
01/18/13 09:06 PM
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Joined: Apr 2012
Posts: 2,199
Aquaman
Veteran Tracker
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Veteran Tracker
Joined: Apr 2012
Posts: 2,199 |
I found a set of 223 carbide dies on ebay and apparently it came from optics planet. Two days later I got an email that said that my dies wouldn't be in until May. I emailed three times and called twice to see about just canceling my order and all the reps said was that it would have to be approved. Its been two weeks now and they said its still pending. I'm getting ready to file a complaint with ebay and paypal. They continue to sell items that are backordered.
"Speak softly and carry a big stick" - Teddy Roosevelt
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Re: Optics Planet Order Concern
[Re: Aquaman]
#3968159
01/18/13 09:16 PM
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Joined: Oct 2010
Posts: 1,001
AlaskaCub
Pro Tracker
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Pro Tracker
Joined: Oct 2010
Posts: 1,001 |
Ordered a pair of binos for my son from them in the fall (first time I have ever ordered from them), item showed to be in stock, and my card was immediately charged. About 5 days went by and I hadnt got an email about shipping or anything so I called. They told me the binos wouldnt be available for like 4-6 weeks. I said why the hell did you charge my card when you wont have the item to sell me for over a month. Took another 4 business days to get my money back. Never again!
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Re: Optics Planet Order Concern
[Re: AlaskaCub]
#3968448
01/18/13 10:58 PM
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Joined: Sep 2009
Posts: 392
Budgeteer
Bird Dog
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Bird Dog
Joined: Sep 2009
Posts: 392 |
Botach and Optics Planet...people never learn.
"Hee cannot be a gentleman whych loveth not a dogge." --Anonymous, The Institucion of a Gentleman (1555)
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Re: Optics Planet Order Concern
[Re: Cynthia D.]
#3968523
01/18/13 11:32 PM
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Joined: Jan 2006
Posts: 1,547
riverdog
Pro Tracker
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Pro Tracker
Joined: Jan 2006
Posts: 1,547 |
Hello everyone, Cynthia here from OpticsPlanet. I can't begin to apologize enough for the problems and inconveniences we've caused. I understand that many of you are weary of us and our reputation on THF precedes us, but I'll do my best to address the concerns that were brought up in this thread. In the past, not having a way to check what's in stock without calling us was one of our biggest weaknesses, there's no sugar coating that. If you were one of the customers who were affected by this, we truly dropped the ball on that one and I am sincerely sorry. You have every right to be frustrated and angry, I know I would be, too. We do pay attention to your feedback—be it positive or negative—and are constantly trying to improve our store so it can meet your expectations. In the last half half, we have introduced our “Check Product Availability” feature on all the products we carry. It tells you how fast we can ship out the products from our warehouse and is very accurate as it uses real-time information from our warehouse. I hope this answers your question ZenArchery, but if you can send me the link to the product page, I'd be more than happy to look into it and give you a more accurate answer to that specific product. As for drop-shipping, out of the thousands of orders we process daily, the majority of them ships straight from our warehouse. We try to avoid drop-shipping if possible. However, there are times when we will run out of something and need to order them from the manufacturer. When this happens, it usually takes a few days or up to a few weeks (depending on the manufacturer) for us to receive the products. During this time, we use drop-shippers so that we can get you what you ordered faster. Again, I apologize for any disappointments you've had with us in the past. We do care very much about our customers and when things do go wrong we try our best to make it right. If you have an order that you're concerned about, please feel free to PM me with your order number and I promise to look into it for you and do what I can to help. Or you can always call us at 800-504-5897 (we can also be reached via email or Live Chat) to talk to one of our customer service reps. Thank you for your time and I hope you have a great weekend! Best regards, Cynthia D. 800-504-5897 http://www.opticsplanet.com/ Yeah, Yeah, Yeah, I couldn't help but notice this is your first post. I guess some of the corporate "goons" at Optics Planet hired someone to come out to web and try and patch up the sorry customer service issues and outright lies from Optics Planet. Well here is my take on this..."just some corporate spin doctoring and double speak" from a newly hired person who is unwittingly being used as "corporate bobble head," by the bozos that run/own OP. #1 You are probably a very nice person, do yourself a favor go find a job somewhere else, anywhere else. #2 Call Skylar at SWFA they may be hiring, (972) 726-7348. They are honest truthful folks that make an honest living while delivering excellent customer service. #3 There are a lot of us here that would pay the retail price at a certain unnamed gun shop in Dallas that is run by cranky owners and staff, but they have what you want and they do what they say they will do. #4 Personally, Satan's kingdom will freeze over into a Blue Bell ice cream with chocolate syrup and cherries on top before I order from Optics Planet again. #5 However, do not worry too much, there are enough blind, dear and dumb Wal Mart type shoppers on the THF that will buy Optics Planet cuz, well just cuz...cuz if say what I am thinking I an gonna get banned for while. HEY THF's, I think SWFA is still giving us a discount if we mention THF, call Skylar and check. Ahhh never mind the discount just call Skylar he will take care of you.
Last edited by riverdog; 01/18/13 11:33 PM.
Work hard, play hard, love without reserve....you can rest in heaven when the journey is over.
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Re: Optics Planet Order Concern
[Re: riverdog]
#3968534
01/18/13 11:38 PM
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Joined: Jul 2009
Posts: 3,178
HoldPoint
Veteran Tracker
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Veteran Tracker
Joined: Jul 2009
Posts: 3,178 |
I just ordered a holster from optics planet and had zero issues; aside from the fact I never got a tracking number. We'll see if it shows up tomorrow as scheduled.
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Re: Optics Planet Order Concern
[Re: HoldPoint]
#3969209
01/19/13 03:42 AM
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Joined: Jan 2011
Posts: 162
mattfromallen
Woodsman
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Woodsman
Joined: Jan 2011
Posts: 162 |
Hey HoldPoint. You are over your PM limit and I want to contact you! Send me a PM
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Re: Optics Planet Order Concern
[Re: HoldPoint]
#3969252
01/19/13 04:04 AM
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Joined: Jan 2011
Posts: 162
mattfromallen
Woodsman
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Woodsman
Joined: Jan 2011
Posts: 162 |
Hey HoldPoint. You are over your PM limit and I want to contact you! Send me a PM
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Re: Optics Planet Order Concern
[Re: mattfromallen]
#3971672
01/20/13 03:20 AM
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Joined: Jul 2007
Posts: 1,789
ZenArchery
OP
Pro Tracker
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OP
Pro Tracker
Joined: Jul 2007
Posts: 1,789 |
I called before placing order. Online it said available shipping in 5-15 days. So I called in asked if that means "in stock" or "they'll get it in stock in 5-15 day's." the gentlemen said "it's not in stock but might be available in 5-15 days."
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Re: Optics Planet Order Concern
[Re: ZenArchery]
#3972327
01/20/13 02:46 PM
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Joined: Sep 2011
Posts: 3,039
Vern1
Veteran Tracker
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Veteran Tracker
Joined: Sep 2011
Posts: 3,039 |
Optics Planet also has another store named Tactical Gear or Tactical Store or something like that that runs on the same MO. I ordered from them and got the exact same message from them about backorders and they forgot to strip out the Optics Planet header from the message.
Cynthia, sorry your were thrown under the bus...good luck!
Last edited by Vern1; 01/20/13 02:49 PM.
Cheers, Vern1 Texans since The Old 300 in 1824 NRA Lifetime Member
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Re: Optics Planet Order Concern
[Re: dgilbert]
#3972611
01/20/13 04:26 PM
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Joined: Sep 2004
Posts: 19,100
dgilbert
THF Celebrity
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THF Celebrity
Joined: Sep 2004
Posts: 19,100 |
Dang, I just ordered a duty holster from them, not easy to find a holster for a Springfield xd. May just continue to carry the glock all the time I guess. Finally got my hoslter, took awhile, but at least I got it.
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Re: Optics Planet Order Concern
[Re: dgilbert]
#3974918
01/21/13 05:48 AM
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Joined: Apr 2012
Posts: 2,199
Aquaman
Veteran Tracker
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Veteran Tracker
Joined: Apr 2012
Posts: 2,199 |
I finally got ahold of someone. They are refusing to refund my money without a restocking fee for a product that's back ordered.
"Speak softly and carry a big stick" - Teddy Roosevelt
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Re: Optics Planet Order Concern
[Re: Aquaman]
#3974986
01/21/13 07:38 AM
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Joined: Sep 2012
Posts: 421
centurion2000
Bird Dog
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Bird Dog
Joined: Sep 2012
Posts: 421 |
I've ordered stuff from Optics Planet in the past. Never had a problem with them. YMMV of course.
"No, I don't know everything. I am damn good with Google though" "Never get into a gunfight with a buffalo hunter. There's no such thing as cover"
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Re: Optics Planet Order Concern
[Re: Aquaman]
#3975048
01/21/13 11:21 AM
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Joined: Jan 2010
Posts: 4,394
Chuck McDonald
Extreme Tracker
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Extreme Tracker
Joined: Jan 2010
Posts: 4,394 |
I finally got ahold of someone. They are refusing to refund my money without a restocking fee for a product that's back ordered. Like I have said in the past they are a bunch of thugs. I am surprised they didn't try to up sale you on the phone to something much more expensive to replace what you ordered.
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Re: Optics Planet Order Concern
[Re: Aquaman]
#3976770
01/21/13 07:39 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
Hi Greg, I am so sorry to hear that you're getting the run around! Please send me a private message with your order number and I'll do my best to get this resolved for you. Cynthia D. I found a set of 223 carbide dies on ebay and apparently it came from optics planet. Two days later I got an email that said that my dies wouldn't be in until May. I emailed three times and called twice to see about just canceling my order and all the reps said was that it would have to be approved. Its been two weeks now and they said its still pending. I'm getting ready to file a complaint with ebay and paypal. They continue to sell items that are backordered.
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Re: Optics Planet Order Concern
[Re: AlaskaCub]
#3976790
01/21/13 07:46 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
Hi AlaskaCub, I can see why you'd be mad. I'm not sure as to why it would show in stock when there was a 4-6 weeks wait. But your card should not have been charged none the less. We are not allowed to charge your card until we have shipped your item. This was definitely an oversight on our side and I am sincerely sorry that we dropped the ball on your order. Cynthia D. Ordered a pair of binos for my son from them in the fall (first time I have ever ordered from them), item showed to be in stock, and my card was immediately charged. About 5 days went by and I hadnt got an email about shipping or anything so I called. They told me the binos wouldnt be available for like 4-6 weeks. I said why the hell did you charge my card when you wont have the item to sell me for over a month. Took another 4 business days to get my money back. Never again!
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Re: Optics Planet Order Concern
[Re: riverdog]
#3977039
01/21/13 09:11 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
Thank you, I’m sure you’re a very nice person as well! Yes, that was my first post on THF. To be honest I’m quite new to the shooting scene so I’m still green behind the ears (but I’m learning!) and my first time in Texas was back in September — so I’ve always been worried about sticking out like a sore thumb and the contributions of my post. But despite the lack of posts on THF, I’m quite active on other related forums and there's one thing I do know about and it's helping out our customers. I can't promise that I'll fix everything, but you're darn sure I'll try my best. Although I do not know what happened with your order, I apologize that we left you with such a bad impression of us. If one day, hell does freeze over and you decide to order from us again, I’d be more than happy to see your order through from start to end! Thank you for your feedback and have a great day. Best regards, Cynthia D. Hello everyone, Cynthia here from OpticsPlanet. I can't begin to apologize enough for the problems and inconveniences we've caused. I understand that many of you are weary of us and our reputation on THF precedes us, but I'll do my best to address the concerns that were brought up in this thread. In the past, not having a way to check what's in stock without calling us was one of our biggest weaknesses, there's no sugar coating that. If you were one of the customers who were affected by this, we truly dropped the ball on that one and I am sincerely sorry. You have every right to be frustrated and angry, I know I would be, too. We do pay attention to your feedback—be it positive or negative—and are constantly trying to improve our store so it can meet your expectations. In the last half half, we have introduced our “Check Product Availability” feature on all the products we carry. It tells you how fast we can ship out the products from our warehouse and is very accurate as it uses real-time information from our warehouse. I hope this answers your question ZenArchery, but if you can send me the link to the product page, I'd be more than happy to look into it and give you a more accurate answer to that specific product. As for drop-shipping, out of the thousands of orders we process daily, the majority of them ships straight from our warehouse. We try to avoid drop-shipping if possible. However, there are times when we will run out of something and need to order them from the manufacturer. When this happens, it usually takes a few days or up to a few weeks (depending on the manufacturer) for us to receive the products. During this time, we use drop-shippers so that we can get you what you ordered faster. Again, I apologize for any disappointments you've had with us in the past. We do care very much about our customers and when things do go wrong we try our best to make it right. If you have an order that you're concerned about, please feel free to PM me with your order number and I promise to look into it for you and do what I can to help. Or you can always call us at 800-504-5897 (we can also be reached via email or Live Chat) to talk to one of our customer service reps. Thank you for your time and I hope you have a great weekend! Best regards, Cynthia D. 800-504-5897 http://www.opticsplanet.com/ Yeah, Yeah, Yeah, I couldn't help but notice this is your first post. I guess some of the corporate "goons" at Optics Planet hired someone to come out to web and try and patch up the sorry customer service issues and outright lies from Optics Planet. Well here is my take on this..."just some corporate spin doctoring and double speak" from a newly hired person who is unwittingly being used as "corporate bobble head," by the bozos that run/own OP. #1 You are probably a very nice person, do yourself a favor go find a job somewhere else, anywhere else. #2 Call Skylar at SWFA they may be hiring, (972) 726-7348. They are honest truthful folks that make an honest living while delivering excellent customer service. #3 There are a lot of us here that would pay the retail price at a certain unnamed gun shop in Dallas that is run by cranky owners and staff, but they have what you want and they do what they say they will do. #4 Personally, Satan's kingdom will freeze over into a Blue Bell ice cream with chocolate syrup and cherries on top before I order from Optics Planet again. #5 However, do not worry too much, there are enough blind, dear and dumb Wal Mart type shoppers on the THF that will buy Optics Planet cuz, well just cuz...cuz if say what I am thinking I an gonna get banned for while. HEY THF's, I think SWFA is still giving us a discount if we mention THF, call Skylar and check. Ahhh never mind the discount just call Skylar he will take care of you.
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Re: Optics Planet Order Concern
[Re: HoldPoint]
#3977071
01/21/13 09:23 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
Hi HoldPoint, did your holster arrive? I know that sometimes carriers don't always make Saturday deliveries. Can you please PM me your order number? I can look up your order and find the tracking number for you. Cynthia D. I just ordered a holster from optics planet and had zero issues; aside from the fact I never got a tracking number. We'll see if it shows up tomorrow as scheduled.
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Re: Optics Planet Order Concern
[Re: Vern1]
#3977201
01/21/13 09:54 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
Hi Vern1, Tactical Store is our sister store, I'll look into the header message! And thank you for the kind words, I really appreciate it! I'd be lying if I said it wasn't a bit intimidating to post on here, but everyone has been quite nice and I know that everyone who is posting on here has their reasons. Cynthia D. Optics Planet also has another store named Tactical Gear or Tactical Store or something like that that runs on the same MO. I ordered from them and got the exact same message from them about backorders and they forgot to strip out the Optics Planet header from the message.
Cynthia, sorry your were thrown under the bus...good luck!
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Re: Optics Planet Order Concern
[Re: centurion2000]
#3977229
01/21/13 10:00 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
Thank you for your business! I've ordered stuff from Optics Planet in the past. Never had a problem with them. YMMV of course.
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Re: Optics Planet Order Concern
[Re: dgilbert]
#3977238
01/21/13 10:01 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
That's great to hear! I hope it serves you well. Dang, I just ordered a duty holster from them, not easy to find a holster for a Springfield xd. May just continue to carry the glock all the time I guess. Finally got my hoslter, took awhile, but at least I got it.
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Re: Optics Planet Order Concern
[Re: Chuck McDonald]
#3977288
01/21/13 10:09 PM
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Joined: Jan 2013
Posts: 9
Cynthia D.
Green Horn
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Green Horn
Joined: Jan 2013
Posts: 9 |
I can assure you I am not a thug When it comes to product recommendations, we always ask what you're going to use the gear for and your budget before we even talk about products. I finally got ahold of someone. They are refusing to refund my money without a restocking fee for a product that's back ordered. Like I have said in the past they are a bunch of thugs. I am surprised they didn't try to up sale you on the phone to something much more expensive to replace what you ordered.
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Re: Optics Planet Order Concern
[Re: Cynthia D.]
#3978372
01/22/13 02:29 AM
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Joined: Sep 2011
Posts: 1,053
bo3
Pro Tracker
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Pro Tracker
Joined: Sep 2011
Posts: 1,053 |
Hi AlaskaCub, I can see why you'd be mad. I'm not sure as to why it would show in stock when there was a 4-6 weeks wait. But your card should not have been charged none the less. We are not allowed to charge your card until we have shipped your item. This was definitely an oversight on our side and I am sincerely sorry that we dropped the ball on your order. Cynthia D. Ordered a pair of binos for my son from them in the fall (first time I have ever ordered from them), item showed to be in stock, and my card was immediately charged. About 5 days went by and I hadnt got an email about shipping or anything so I called. They told me the binos wouldnt be available for like 4-6 weeks. I said why the hell did you charge my card when you wont have the item to sell me for over a month. Took another 4 business days to get my money back. Never again! I'm not believing it because the same thing happened to me. I threatened to file theft charges before I could get my money back. Do not pm me I will have nothing to do with this company.
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Re: Optics Planet Order Concern
[Re: bo3]
#3978957
01/22/13 04:46 AM
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Joined: Aug 2012
Posts: 246
Naruto
Woodsman
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Woodsman
Joined: Aug 2012
Posts: 246 |
I have ordered a JP Enterprises 223 Case Gauge, blackhawk axiom TH II stock, and a bullet puller from them without issue. The BP was backordered but they shipped my other stuff with out extra shipping charges right away. Took a few weeks to get the BP but I got it none the less. Shipping may be slow but they are cheap compared to most online stores and I don't have to pay taxes like I do for Amazon or CTD. Trust me I will never buy from CTD ever again.
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