Hello everyone,

Cynthia here from OpticsPlanet. I can't begin to apologize enough for the problems and inconveniences we've caused. I understand that many of you are weary of us and our reputation on THF precedes us, but I'll do my best to address the concerns that were brought up in this thread.

In the past, not having a way to check what's in stock without calling us was one of our biggest weaknesses, there's no sugar coating that. If you were one of the customers who were affected by this, we truly dropped the ball on that one and I am sincerely sorry. You have every right to be frustrated and angry, I know I would be, too. We do pay attention to your feedback—be it positive or negative—and are constantly trying to improve our store so it can meet your expectations. In the last half half, we have introduced our “Check Product Availability” feature on all the products we carry. It tells you how fast we can ship out the products from our warehouse and is very accurate as it uses real-time information from our warehouse. I hope this answers your question ZenArchery, but if you can send me the link to the product page, I'd be more than happy to look into it and give you a more accurate answer to that specific product.

As for drop-shipping, out of the thousands of orders we process daily, the majority of them ships straight from our warehouse. We try to avoid drop-shipping if possible. However, there are times when we will run out of something and need to order them from the manufacturer. When this happens, it usually takes a few days or up to a few weeks (depending on the manufacturer) for us to receive the products. During this time, we use drop-shippers so that we can get you what you ordered faster.

Again, I apologize for any disappointments you've had with us in the past. We do care very much about our customers and when things do go wrong we try our best to make it right. If you have an order that you're concerned about, please feel free to PM me with your order number and I promise to look into it for you and do what I can to help. Or you can always call us at 800-504-5897 (we can also be reached via email or Live Chat) to talk to one of our customer service reps. Thank you for your time and I hope you have a great weekend!

Best regards,

Cynthia D.
800-504-5897
http://www.opticsplanet.com/

Dang, I just ordered a duty holster from them, not easy to find a holster for a Springfield xd. May just continue to carry the glock all the time I guess.

I finally got ahold of someone. They are refusing to refund my money without a restocking fee for a product that's back ordered.

I found a set of 223 carbide dies on ebay and apparently it came from optics planet. Two days later I got an email that said that my dies wouldn't be in until May. I emailed three times and called twice to see about just canceling my order and all the reps said was that it would have to be approved. Its been two weeks now and they said its still pending. I'm getting ready to file a complaint with ebay and paypal. They continue to sell items that are backordered.

Ordered a pair of binos for my son from them in the fall (first time I have ever ordered from them), item showed to be in stock, and my card was immediately charged. About 5 days went by and I hadnt got an email about shipping or anything so I called. They told me the binos wouldnt be available for like 4-6 weeks. I said why the hell did you charge my card when you wont have the item to sell me for over a month. Took another 4 business days to get my money back. Never again!

Yeah, Yeah, Yeah, I couldn't help but notice this is your first post. I guess some of the corporate "goons" at Optics Planet hired someone to come out to web and try and patch up the sorry customer service issues and outright lies from Optics Planet.

Well here is my take on this..."just some corporate spin doctoring and double speak" from a newly hired person who is unwittingly being used as "corporate bobble head," by the bozos that run/own OP.

#1 You are probably a very nice person, do yourself a favor go find a job somewhere else, anywhere else.

#2 Call Skylar at SWFA they may be hiring, (972) 726-7348. They are honest truthful folks that make an honest living while delivering excellent customer service.

#3 There are a lot of us here that would pay the retail price at a certain unnamed gun shop in Dallas that is run by cranky owners and staff, but they have what you want and they do what they say they will do.

#4 Personally, Satan's kingdom will freeze over into a Blue Bell ice cream with chocolate syrup and cherries on top before I order from Optics Planet again.

#5 However, do not worry too much, there are enough blind, dear and dumb Wal Mart type shoppers on the THF that will buy Optics Planet cuz, well just cuz...cuz if say what I am thinking I an gonna get banned for while.


HEY THF's, I think SWFA is still giving us a discount if we mention THF, call Skylar and check. Ahhh never mind the discount just call Skylar he will take care of you.

I just ordered a holster from optics planet and had zero issues; aside from the fact I never got a tracking number. We'll see if it shows up tomorrow as scheduled.

Optics Planet also has another store named Tactical Gear or Tactical Store or something like that that runs on the same MO.
I ordered from them and got the exact same message from them about backorders and they forgot to strip out the Optics Planet header from the message.

Cynthia, sorry your were thrown under the bus...good luck!

I've ordered stuff from Optics Planet in the past. Never had a problem with them. YMMV of course.

Finally got my hoslter, took awhile, but at least I got it.

Like I have said in the past they are a bunch of thugs. I am surprised they didn't try to up sale you on the phone to something much more expensive to replace what you ordered.

Hi AlaskaCub, I can see why you'd be mad. I'm not sure as to why it would show in stock when there was a 4-6 weeks wait. But your card should not have been charged none the less. We are not allowed to charge your card until we have shipped your item. This was definitely an oversight on our side and I am sincerely sorry that we dropped the ball on your order.

Cynthia D.