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Subject: Calling 800 number
#3654849
10/12/12 08:18 PM
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Joined: Sep 2008
Posts: 1,612
bull frog
OP
Pro Tracker
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OP
Pro Tracker
Joined: Sep 2008
Posts: 1,612 |
Any time you call an 800 number - A MUST READ
The gas company serving this area brought their call center back to Atlanta from India last year after numerous customer complaints. What a difference now when you call them...and it created 300 jobs. I know this works because they were so bad that when India answered I wouldn't even deal with them. I'd simply ask to be transferred to a supervisor in the U.S. and they would comply.
Now that I know it is the LAW - I will do it for sure
Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc) and you find that you're talking to a foreign customer service representative (perhaps in India , Philippines , etc), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America .." The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA .."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .
That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale .
Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on.
Imagine how that would ultimately impact the number of US jobs that need to be created ASAP. Plus, as many hearing impaired already
know, it would be much easier to understand what was being said.
If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember- the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problem - in real English.
If you agree, please tell 10 people you know, and ask them to tell 10 people they know....etc...etc Thanks
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Re: Subject: Calling 800 number
[Re: bull frog]
#3655503
10/13/12 01:05 AM
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Joined: Sep 2010
Posts: 2,831
RedHoss
Veteran Tracker
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Veteran Tracker
Joined: Sep 2010
Posts: 2,831 |
I did not know that and thank you very much for letting us all know. We have had the same foriegn speaking problem and could not make heads or tails out of what they were saying and have had to just give up, but not now. We will tell everybody we know and ask them to tell everybody they know and see if it does any good. Thanks.
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Re: Subject: Calling 800 number
[Re: RedHoss]
#3656263
10/13/12 01:48 PM
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Joined: Aug 2006
Posts: 13,530
Hunt n Fish
THF Celebrity
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THF Celebrity
Joined: Aug 2006
Posts: 13,530 |
I've done this on several occasions. The minute I think there is something out of order, I ask "Where are you located" and if its not in the U.S. I make the request.......
HnF
"Prayer is when you talk to the Lord, Meditation is when you listen to what he says"
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Re: Subject: Calling 800 number
[Re: RMCFACE]
#3656579
10/13/12 04:35 PM
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Joined: Aug 2006
Posts: 13,530
Hunt n Fish
THF Celebrity
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THF Celebrity
Joined: Aug 2006
Posts: 13,530 |
Read the last paragraph......I always make the request if I'm not happy - and so far it's worked!
HnF
"Prayer is when you talk to the Lord, Meditation is when you listen to what he says"
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Re: Subject: Calling 800 number
[Re: Hunt n Fish]
#3656753
10/13/12 06:15 PM
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Joined: Aug 2011
Posts: 12,547
chital_shikari
Minor in training
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Minor in training
Joined: Aug 2011
Posts: 12,547 |
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Re: Subject: Calling 800 number
[Re: chital_shikari]
#3657980
10/14/12 03:33 AM
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Joined: Sep 2008
Posts: 1,612
bull frog
OP
Pro Tracker
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OP
Pro Tracker
Joined: Sep 2008
Posts: 1,612 |
UPS Sent my wife and around 200 more employees jobs to India. Because they will work for $4.00 an hour.
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