Subject: Calling 800 number

Any time you call an 800 number - A MUST READ

The gas company serving this area brought their call center back to
Atlanta from India last year after numerous customer complaints. What
a difference now when you call them...and it created 300 jobs. I know
this works because they were so bad that when India answered I
wouldn't even deal with them. I'd simply ask to be transferred to a
supervisor in the U.S. and they would comply.


Now that I know it is the LAW - I will do it for sure

Any time you call an 800 number
(for a credit card, banking, charter communications, health and other
insurance, computer help desk, etc)
and you find that you're talking to a foreign customer service
representative
(perhaps in India , Philippines , etc), please consider doing the
following:

After you connect and you realize that the customer service
representative is not from the USA
(you can always ask if you are not sure about the accent), please, very
politely (this is not about trashing other cultures)
say, "I'd like to speak to a customer service representative in the
United States of America .."

The rep might suggest talking to his/her manager,
but, again, politely say, "Thank you, but I'd like to speak to a
customer service representative in the USA .."

YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .


That's the rule and the LAW.

It takes less than one minute to have your call re-directed to the USA
.

Tonight when I got redirected to a USA rep, I asked again to make sure
- and yes, she was from Fort Lauderdale .

Imagine what would happen if every US citizen insisted on talking to
only US phone reps from this day on.

Imagine how that would ultimately impact the number of US jobs that
need to be created ASAP. Plus, as many hearing impaired already

know, it would be much easier to understand what was being said.

If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in
viral marketing 101.

Remember- the goal here is to restore jobs back here at home - not to
be abrupt or rude to a foreign phone rep. You may even get
correct answers, good advice, and solutions to your problem - in real
English.

If you agree, please tell 10 people you know, and ask them to tell 10
people they know....etc...etc

Thanks

I did not know that and thank you very much for letting us all know. We have had the same foriegn speaking problem and could not make heads or tails out of what they were saying and have had to just give up, but not now. We will tell everybody we know and ask them to tell everybody they know and see if it does any good. Thanks.

I've done this on several occasions. The minute I think there is something out of order, I ask "Where are you located" and if its not in the U.S. I make the request.......

I looked this up on SNOPES and they say the following:

http://www.snopes.com/politics/business/servicerep.asp

Read the last paragraph......I always make the request if I'm not happy - and so far it's worked!

UPS Sent my wife and around 200 more employees
jobs to India. Because they will work for $4.00 an hour.