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Finally got burned by optics planet...
#3484518
08/17/12 04:33 PM
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Joined: Mar 2011
Posts: 848
Ryan F.
OP
Tracker
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OP
Tracker
Joined: Mar 2011
Posts: 848 |
Well, I bought a DNZ game reaper mount for my Savage 270 and the mount wouldn't hold the scope tight. I tightened it up more the next time out because I figured I didn't torque it enough. Still wouldn't hold tight, and tightened it up as much as I could and then I realized the mount wasn't tight to the receiver as well. I emailed DNZ about my problem and asked them what might be wrong with the mount. After emailing him asking if I might have put the screws in wrong, (Long ones in the front, short ones in the back) DNZ emails me back and says that their mount come with only ONE size screw.
At this point, I email optics planet to ask for a return. I get no reply. DNZ says they will mail me a set of screws for free and they are on their way. I decide that should be fine. I will take the screws out and put the right ones in and hopefully it fixes the issues. I try to take the hex screws out of the rings and I destroy my allen wrench and stripped the screws while trying to get them out. Now I have a $750 Vortex PST scope in a mount that won't hold zero and I can't get it out. It also has a small gash in it from the first time out shooting because it rubbed on the mount. I tried to use an EZ out to take the screws out but the screws must be made of some type of supermetal as it destroyed my bit and ez out.
I still can't get a hold of optics planet. DNZ said that the mount I have was probably a return and either the person returned it with the wrong screws or Optics Planet put the wrong screws in the package when they shipped it to me. According to DNZ all their mounts come with one size hex screw and I definitely have 3 different sizes.
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3484629
08/17/12 05:10 PM
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Joined: Dec 2008
Posts: 22,630
Cast
THF Celebrity
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THF Celebrity
Joined: Dec 2008
Posts: 22,630 |
Well, you've damaged it, so now it's gonna be a problem. I have returned several things to OP but it does take them some time to reply. Drill out the screws, get new ones from DNZ, and be very careful not to damage your scope.
Cast I have a short attention spa
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3484635
08/17/12 05:12 PM
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Joined: Mar 2012
Posts: 1,225
Red D
Pro Tracker
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Pro Tracker
Joined: Mar 2012
Posts: 1,225 |
Several drops of car brake fluid might help you get those screws loose.
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Re: Finally got burned by optics planet...
[Re: Cast]
#3484645
08/17/12 05:16 PM
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Joined: Mar 2011
Posts: 848
Ryan F.
OP
Tracker
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OP
Tracker
Joined: Mar 2011
Posts: 848 |
Well, you've damaged it, so now it's gonna be a problem. I have returned several things to OP but it does take them some time to reply. Drill out the screws, get new ones from DNZ, and be very careful not to damage your scope. I will try. I really don't know how the heck I'm going to get these screws out though. My ryobi screw extractor is destroyed from trying to get the dang things out.
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3484656
08/17/12 05:19 PM
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Joined: Sep 2007
Posts: 3,820
TDK
Extreme Tracker
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Extreme Tracker
Joined: Sep 2007
Posts: 3,820 |
No offense, but sometimes a professional is cheaper.
A.M. Little Bespoke Gunmakers LLC
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Re: Finally got burned by optics planet...
[Re: TDK]
#3484887
08/17/12 06:35 PM
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Joined: Dec 2009
Posts: 9,873
The Dude Abides
THF Trophy Hunter
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THF Trophy Hunter
Joined: Dec 2009
Posts: 9,873 |
No offense, but sometimes a professional is cheaper. +1
I am still looking for the perfect apron, one with reinforced knee areas would be perfect.
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Re: Finally got burned by optics planet...
[Re: The Dude Abides]
#3485027
08/17/12 07:15 PM
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Joined: Jan 2010
Posts: 4,394
Chuck McDonald
Extreme Tracker
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Extreme Tracker
Joined: Jan 2010
Posts: 4,394 |
Good luck on dealing with Optics Plants, nothing but a bunch of thugs.
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Re: Finally got burned by optics planet...
[Re: Chuck McDonald]
#3485824
08/17/12 11:37 PM
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Joined: Mar 2012
Posts: 1,225
Red D
Pro Tracker
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Pro Tracker
Joined: Mar 2012
Posts: 1,225 |
Good luck on dealing with Optics Plants, nothing but a bunch of thugs. +10
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Re: Finally got burned by optics planet...
[Re: Red D]
#3485932
08/18/12 12:15 AM
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Joined: Nov 2011
Posts: 3,085
Don Dial
Veteran Tracker
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Veteran Tracker
Joined: Nov 2011
Posts: 3,085 |
If you intend to try and save your mount, take it to a gunsmith that's setup to remove the screws, or you will ruin it and possibly make it very difficult to save the mounts..Screws are harder than most over the counter drills will work on and it is almost impossible to drill out a mount screw with a hand held drill...Depends on costs and what you wish to spend..Don
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Re: Finally got burned by optics planet...
[Re: Red D]
#3485951
08/18/12 12:22 AM
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Joined: Jan 2011
Posts: 5,045
David Maas
THF Trophy Hunter
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THF Trophy Hunter
Joined: Jan 2011
Posts: 5,045 |
I only use DNZ mounts. They only need 22inlbs to hold any scope on any rifle. I have a custom Model 70 in 450 Marlin with a Burris 2x50mm fixed and it hasn't moved since I had the new mount installed 6 yrs ago.
I refuse to buy anything from Optics Planet or Able Ammo, they both suck in the CS department!
NRA Endowed Patriot Life Benefactor GOA Life Member TSRA Life Member NSCA Life Member
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3492541
08/20/12 02:41 PM
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Joined: Aug 2012
Posts: 2
SandroM
Green Horn
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Green Horn
Joined: Aug 2012
Posts: 2 |
Hey Ryan - my name is Alessandro and I work at OpticsPlanet. I'm sorry to hear about your experience and frustration. I can't say what happened for sure, but I'd like to get a supervisor on this case. Can you PM me your order number so I can have them look into it and contact you for resolution? Once again, I'm really sorry about the situation with the screws, and I definitely want to have this looked into to make sure we don't drop the ball like this again. Alessandro M. OpticsPlanet Well, I bought a DNZ game reaper mount for my Savage 270 and the mount wouldn't hold the scope tight. I tightened it up more the next time out because I figured I didn't torque it enough. Still wouldn't hold tight, and tightened it up as much as I could and then I realized the mount wasn't tight to the receiver as well. I emailed DNZ about my problem and asked them what might be wrong with the mount. After emailing him asking if I might have put the screws in wrong, (Long ones in the front, short ones in the back) DNZ emails me back and says that their mount come with only ONE size screw.
At this point, I email optics planet to ask for a return. I get no reply. DNZ says they will mail me a set of screws for free and they are on their way. I decide that should be fine. I will take the screws out and put the right ones in and hopefully it fixes the issues. I try to take the hex screws out of the rings and I destroy my allen wrench and stripped the screws while trying to get them out. Now I have a $750 Vortex PST scope in a mount that won't hold zero and I can't get it out. It also has a small gash in it from the first time out shooting because it rubbed on the mount. I tried to use an EZ out to take the screws out but the screws must be made of some type of supermetal as it destroyed my bit and ez out.
I still can't get a hold of optics planet. DNZ said that the mount I have was probably a return and either the person returned it with the wrong screws or Optics Planet put the wrong screws in the package when they shipped it to me. According to DNZ all their mounts come with one size hex screw and I definitely have 3 different sizes.
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Re: Finally got burned by optics planet...
[Re: SandroM]
#3492617
08/20/12 03:07 PM
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Joined: Aug 2008
Posts: 4,213
Friction
Extreme Tracker
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Extreme Tracker
Joined: Aug 2008
Posts: 4,213 |
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Re: Finally got burned by optics planet...
[Re: Friction]
#3492847
08/20/12 04:19 PM
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Joined: May 2010
Posts: 3,399
Texas Heat
Veteran Tracker
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Veteran Tracker
Joined: May 2010
Posts: 3,399 |
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Re: Finally got burned by optics planet...
[Re: SandroM]
#3492876
08/20/12 04:29 PM
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Joined: Mar 2011
Posts: 848
Ryan F.
OP
Tracker
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OP
Tracker
Joined: Mar 2011
Posts: 848 |
Hey Ryan - my name is Alessandro and I work at OpticsPlanet. I'm sorry to hear about your experience and frustration. I can't say what happened for sure, but I'd like to get a supervisor on this case. Can you PM me your order number so I can have them look into it and contact you for resolution?
Once again, I'm really sorry about the situation with the screws, and I definitely want to have this looked into to make sure we don't drop the ball like this again.
Alessandro M. OpticsPlanet I can send the order number but I already had the screws drilled out of this and the mount is scratched up pretty bad and doesn't look good period. Are you guys willing to take a mount back like that for return? If so I will gladly send it back. Honestly though, it would have been nice to not have to deal with this in the first place. It also would have been nice if my $750 Vortex didn't have a gash in it from the mount not holding.
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3492943
08/20/12 04:49 PM
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Joined: Jan 2008
Posts: 1,298
Monkee
Pro Tracker
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Pro Tracker
Joined: Jan 2008
Posts: 1,298 |
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Re: Finally got burned by optics planet...
[Re: Monkee]
#3493303
08/20/12 06:48 PM
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Joined: Jan 2006
Posts: 1,547
riverdog
Pro Tracker
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Pro Tracker
Joined: Jan 2006
Posts: 1,547 |
Yep we'll see what OP does. It is too late now, but next time try Skylar at SWFA - Phone Number: (972) SCOPE-IT (972-726-7348.) Great folks, great customer service and great prices.
Work hard, play hard, love without reserve....you can rest in heaven when the journey is over.
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3493314
08/20/12 06:52 PM
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Joined: Aug 2012
Posts: 2
SandroM
Green Horn
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Green Horn
Joined: Aug 2012
Posts: 2 |
If you're asking if we'd normally take the mount back, the answer is no. But this isn't a normal case. Send me the order number and I'll do everything I can to make it good. I'm really sorry it came to this. I definitely want the customer service department to look into what happened too. Alessandro M. OpticsPlanet Hey Ryan - my name is Alessandro and I work at OpticsPlanet. I'm sorry to hear about your experience and frustration. I can't say what happened for sure, but I'd like to get a supervisor on this case. Can you PM me your order number so I can have them look into it and contact you for resolution?
Once again, I'm really sorry about the situation with the screws, and I definitely want to have this looked into to make sure we don't drop the ball like this again.
Alessandro M. OpticsPlanet I can send the order number but I already had the screws drilled out of this and the mount is scratched up pretty bad and doesn't look good period. Are you guys willing to take a mount back like that for return? If so I will gladly send it back. Honestly though, it would have been nice to not have to deal with this in the first place. It also would have been nice if my $750 Vortex didn't have a gash in it from the mount not holding.
Last edited by SandroM; 08/20/12 06:53 PM.
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Re: Finally got burned by optics planet...
[Re: SandroM]
#3493342
08/20/12 07:00 PM
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Joined: Mar 2011
Posts: 848
Ryan F.
OP
Tracker
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OP
Tracker
Joined: Mar 2011
Posts: 848 |
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3494160
08/20/12 11:12 PM
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Joined: Mar 2010
Posts: 8,641
DiverTexas
THF Trophy Hunter
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THF Trophy Hunter
Joined: Mar 2010
Posts: 8,641 |
This is one of many threads I've seen in regards to Optics Planet. Most if not all with negative input. I've only dealt with them on two occasions, but my orders were handled quickly and accurately. I'll be watching to see if this is resolved satisfactorily for the OP before placing another order.
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Re: Finally got burned by optics planet...
[Re: DiverTexas]
#3494447
08/21/12 12:33 AM
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Joined: Mar 2011
Posts: 848
Ryan F.
OP
Tracker
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OP
Tracker
Joined: Mar 2011
Posts: 848 |
I would like to let everyone know that Optics Planet has fixed the situation and gone above and beyond what I expected from them. I did not expect to see them fix it but I was dead wrong. This has definitely restored my faith in Optics Planet.
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3494609
08/21/12 01:11 AM
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Joined: Aug 2008
Posts: 4,213
Friction
Extreme Tracker
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Extreme Tracker
Joined: Aug 2008
Posts: 4,213 |
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Re: Finally got burned by optics planet...
[Re: Friction]
#3494622
08/21/12 01:14 AM
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Joined: Jul 2006
Posts: 14,278
Fooshman
THF Celebrity
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THF Celebrity
Joined: Jul 2006
Posts: 14,278 |
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3494746
08/21/12 01:44 AM
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Joined: Jan 2007
Posts: 9,776
mustafa
THF Trophy Hunter
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THF Trophy Hunter
Joined: Jan 2007
Posts: 9,776 |
did you ever determine if the long screws went in the front or the back I would like to let everyone know that Optics Planet has fixed the situation and gone above and beyond what I expected from them. I did not expect to see them fix it but I was dead wrong. This has definitely restored my faith in Optics Planet.
Team Barbacoa Pro Staff. Dallas Safari Club Life Member
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Re: Finally got burned by optics planet...
[Re: mustafa]
#3495129
08/21/12 03:29 AM
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Joined: Mar 2011
Posts: 848
Ryan F.
OP
Tracker
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OP
Tracker
Joined: Mar 2011
Posts: 848 |
They refunded the price of the mount. They also offered to replace it at cost or any other mount I decide I want.
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Re: Finally got burned by optics planet...
[Re: Ryan F.]
#3495593
08/21/12 11:54 AM
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Joined: Mar 2010
Posts: 8,641
DiverTexas
THF Trophy Hunter
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THF Trophy Hunter
Joined: Mar 2010
Posts: 8,641 |
Glad to hear they resolved your issues.
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