I filed a lawsuit today against for over my ecoboost. Mine has been in the shop for a total of a month now and last week they called and told me to come pick it up although it was not fixed.
I am having very random problems and ford's final answer was "we are releasing reflash for the PCM in 4-6 weeks and until them just try to get by."
They will not give me a loaner vehicle because mine is still driveable. although while trying to go up an on ramp it will sometimes stall and start cutting out. I could wait 4-6 week for them to fix everything except the "limp" mode my truck goes into while trying to pull a trailer. A few miles after connecting my 6*10 single axle trailer the truck will go into limp mode. for those of you who do not know. Limp mode is a reduced power state that the engine goes into to get you home or to a shop. When in limp mode it will not shift into 6th gear and runs like crap.
I was mad at the dealer at first until I contacted ford and heard it from them. Ford will not authorized the dealer to make any repairs until the pcm is reprogrammed in 4-6 weeks. I started by calling ford customer relations and starting a case then the regional ford rep called me back and started telling me how my truck is not properly equipped for towing because I have 3.15 gears. She didnt have much to say when i asked why it came with a 2" class 5 hitch and a trailer brake controller. I have talked to many supervisors until today when I gave up.
All I wanted them to do was provide me with a vehicle I could safely drive until mine was fixed... There answer was "no". I contacted an attorney that specializes in Lemon law and Warranty issues and he said without a doubt we have a good case. I have (with their knowledge) recorded many phone calls from ford reps that I am working on uploading to youtube so other people can hear how Ford treats their customers.
They were nice enough to offer me an extended warranty for my trouble. I think they did that just to make my blood boil... Why would an extended warranty help if they cant even honor their factory warranty...
This really sucks because this is the first truck I have had in many years that I liked... i was getting 20.5 mpg (calculated by had not the trucks computer) until the first time the CEL came on and they reflased the PCM, now I get no better than 16.5...
List of issues:
Limp mode while towing
truck shaking while sitting still with engine running
mileage drop after CEL and reflash
stalling out while accelerating hard
stuttering or missing while driving in 5th or 6th gear
reverse camera going black and white and fuzzy image
drivers heated mirror turned a funny color where contact points are
check engine light comes on with a random misfire code for cylinder number 4
there are others but this is just what comes to mind.
